Often a guest's first impression of a property is the result of the Front Office Manager´s skills and abilities. The Front Office Manager provides many guest services and works in the lobby or reception areas of hotels, motels, resorts and other accommodation facilities. The position is challenging and offers the opportunity to work flexible hours and to do good networking.
The duties of a Front Office Manager involve controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival or departure and information requests. He/she assists them with the handling of their baggage and is in charge of the check-in and check-out of whole groups and tours.
In some cases a Front Office Manager is also called Reception Manager.
