Hotel Manager (m/w/d)

BerlinFull Time02/12/2019
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We are looking for a driven hotel manager to join our hotel-with-a-difference in Berlin! 

Are you someone with a wicked sense of humour and passion for awesomeness? Are you someone who naturally connects with people and is not afraid to take the lead?

What will you be doing to make that happen?

As our hotel manager you're at the forefront of our business and with it our Complete Connected Community.  

To do so, you'll be responsible for these 5 different - but equally important - corner stones of the hotel:


Operations

  • Running the hotel smoothly by guiding and shaping standard operating procedures;
  • Checking and monitoring hotel security, follow up on our house rules and policies;
  • Making sure all spaces in the hotel look neat and tidy at all times;
  • Managing daily operations including F&B facilities in quality, service and results.

Community  

  • Connecting with the TSH community and serve as an internal and external networker;

  • Identifying opportunities to create memorable guest experiences and involve the right teams;

  • Managing our TSH Connector Berlin & local partnerships;

Financial 

  • Identify and act upon opportunities to achieve maximum revenue in collaboration with the local revenue and sales team

  • Managing forecast and cost actively and deliver positive results on P&L

  • Weekly sales and monthly profit monitoring to identify and manage areas of opportunity and risk.
     

People Management

  • Leading by example: we love our team members, make them feel special and engaged!
  • Responsible for active talent search, interviewing, hiring, training and coaching TSH assistant manager and team members
  • Preparing work schedules and manage FTE level according to annual budget
     

Quality & Improvement 

  • Handling, reporting and redirecting all kinds of guest or team member questions, remarks and complaints as well as technical issues to maintain / increase quality

  • Analysing quality check results and identify opportunities to improve guest satisfaction

  • Ensuring security and emergency procedures are in place as required by company policy and/or federal and state regulations

You'll report to - but moreover work closely with - our regional operations director.

Who are you?

You are all about solutions and connecting the right people – but also courteous, professional and ready with a smile for team members, guests and random strangers alike. 

You deal with stressful situations with aplomb and bring calm and a sense of ‘I’ve got this’ to every situation. You’re a team player and work hard to inspire and guide your team members to excellence.  
 

Background:

  • At least a Bachelor Degree (Hospitality and/or Management studies)
  • At least 5 years of management experience (preferably some years in a hotel environment)
  • Exceptional English and German communication, all other languages very welcome!
  • A German work permit is required

Talents you have:

  • Responsible
  • A born communicator and connector
  • Customer-oriented
  • Entrepreneurial spirit
  • Hard working

What do we offer you?

  • An amazing work place to come to every day where you will experience a great team environment with a fantastic vibe and lots of positive energy.
  • The opportunity to work at a dynamic, young, international organisation. We are a real game changer in the hospitality industry!
  • TSH cares and gives you access to facilities including a great canteen, gym opportunities and regular cool events.
  • Ready, set, grow! You will get the chance to learn and grow in your role (with the potential for growth within and across the company) and collaborate with other talented people who challenge you everyday.

Be part of The Student Hotel!

Excited? Great, we’d be thrilled if you would apply! You can do this by clicking the apply button below, answering a couple of questions and sending your CV/LinkedIn profile.



The Student Hotel

Warum TSH überzeugt

Wir leben in einer Welt, in der sich alles verändert. Die Art wie wir reisen, wie wir studieren, leben und arbeiten. Wo auch immer Menschen herkommen, sie haben alle etwas gemeinsam: Sie lieben es, neue Kontakte zu knüpfen. Wir glauben fest daran, ein angenehmes, kreatives und inspirierendes Umfeld schaffen zu können, in dem Bewohner aller Altersgruppen gemeinsam leben, arbeiten, spielen und wachsen können. Um dieses Ziel zu erreichen, greifen wir auf ein freundliches und motiviertes Team zurück, das den studentischen Geist wieder zum Leben erweckt. Wir glauben an den Weltfrieden und möchten unseren Teil dazu beitragen, um ihn Realität werden zu lassen. 

Im Jahr 2023 werden wir in ganz Europa über 65 Standorte verfügen, die insgesamt 26.000 Zimmer und fast eine Million Quadratmeter für gemeinschaftlich genutzte Räume bieten. Unsere neue TSHLife App und digitale Plattform wird dann nahezu eine Million aktuelle und ehemalige Co-Living- und Co-Working-Gäste miteinander verbinden.   

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