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General Manager (w/m/d) - nhow Berlin

What we offer

  • You become part of the network of nhow hotels and have a great impact on the rapidly growing brand
  • Great team spirit & market driven compensation  
  • Employee benefits within NH Hotel Groups worldwide
  • Excellent career development opportunities  

Your Responsibilities

  • You provide strategic leadership expertise that ensures the effective and efficient operation of the hotel, including the achievement of stated operational goals and profitability objectives
  • You are responsible for the short and long-term profitability of the hotel. You reviews and authorize budgets to ensure results are achieved in both revenue and expense
  • You ensure the implementation of brand initiatives with the objective of meeting and exceeding guest expectations in order to increase guest loyalty as well as profit and market share
  • You work closely with the Sales & Marketing as well as the Revenue Management department to maximize room revenue
  • You are responsible for the development and monitoring of annual business and marketing plans, and your are participating in appropriate local marketing efforts
  • You develop innovative sales and customer concepts and are responsible for new customer acquisitions, as well as market, and competitor observations
  • The planning and execution of promotional measures for the highly specialized hotel type is one of your tasks
  • You create new guest experience based on the topic of this hotel
  • You ensure positive, personalized guest experiences and utilize guest/customer feedback to improve service delivery. You communicate a clear and consistent message regarding the hotel and you deliver positive QPI (Quality Penetration Index) results. Furthermore you support our international customers and guests
  • You are responsible for the leadership, coordination, as well as continuous training and further education of the employees  

Your Requirements

  • Lifestyle is part of your personality
  • You bring at least 5 years of the hotel operations leadership experience with a capability for strategic decision making
  • You bring a great Knowledge of all departments of the hotel
  • You have the ability to communicate customer needs and resolve complaints independently
  • You have the ability to identify and develop accounts and to act independently with minimal supervision
  • You feel confident in the following areas: accounting programs, Microsoft Word, Excel and SAP/TMS. Math skills, as well as budgetary analysis capabilities required
  • You speak, write and read German and English fluently  

Your Skills

  • You have excellent interpersonal and sales-related as well as organizational and supervisory skills
  • You bring previous experience working within a theme & design hotel
  • You have an excellent customer and service orientation
  • You bring great communicative competences

Become part of the NH team!

As an international company, we offer extensive training and development opportunities, as well as a team, upon which you can always rely.

This position is to be filled by appointment.

We look forward to getting to know you.

Please send us your application documents including your salary expectations by pressing the "Jetzt bewerben"-Button.

Mit über 390 Hotels in 29 Ländern zählt die NH Hotel Group zu den erfolgreichsten Hotelketten weltweit. Unser Erfolgsgeheimnis: Mit außergewöhnlichem Service in allen Belangen zaubern wir unseren Gästen ein Lächeln auf die Lippen.

Unsere Mitarbeiter sind der Antrieb unseres Erfolgs. Daher ist es uns wichtig, ihre Fähigkeiten zu entwickeln und ihre Talente zu fördern. In unserem breitgefächerten Weiterbildungsprogramm ist garantiert für jeden etwas dabei.

Werden auch Sie Teil unseres einzigartigen Teams und reservieren Sie sich jetzt eine ausgezeichnete Zukunft mit der NH Hotel Group.

NH Hoteles Deutschland GmbH
Lorenzweg 5, 12099 Berlin, Germany


Contact person: Mrs Ines Mrosek von Glischinski
Position/Department: Recruiter


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