Delivery Specialist - Travel (m/f/d)

Frankfurt a. M.Full Time01/18/2019
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Delivery Specialist - Travel (m/f/d)

for our location in Frankfurt am Main

Your tasks and responsibilities:

  • Implement cytric for customers through a structured implementation plan
  • Analyze customer systems and service requirements as well as product needs and define the delivery scope in close coordination with the customer
  • Apply project management methodology throughout the product implementation process
  • Identify and mitigate key risks and issues impacting delivery and customer satisfaction
  • Advice on business impact, on business performance and efficiency of implemented actions
  • Work closely with Key Account, Sales and Customer Relations when needed, e.g. for reporting on customer issues and delivery progress

Your profile:

  • Apprenticeship as travel agent, in tourism or comparable
  • Experience in Customer Service or other relevant experience with strong technical affinity
  • Experience working with Online Booking Engines, cytric would be a plus
  • Structured and self-reliant, but you also enjoy working in a team
  • Strong communication and proactive appearance in customer contact
  • Customer-oriented thinking and effective problem-solving skills
  • Fluent in English and German

Our offer:

  • modern and friendly workplace with alternative meeting and communication areas incl. coffee bar and high-end equipment
  • free fitness studio usage
  • capital-forming benefits
  • flexible working hours
  • home office possibility
  • additional social benefits (further description upon request)


Then we look forward to your online application! Please include your earliest possible starting date and your salary expectations.


As part of Amadeus IT Group, i:FAO produces and distributes cytric, the leading software solution in Business Travel. As a cloud-based service, cytric Travel & Expense enables planning, booking and expense settlement for business trips to more than 82 countries world-wide. Our focus lies on the continual and advanced further development of the functionalities and technologies that ensure our standing as a market leader. Professional know-how and individual commitment of our employees are the key to our success – perhaps also yours?

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