Sofitel Dubai the Obelisk is Sofitel's largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French "Joie de Vivre". Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.
Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist - Laundry Valet and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!
To maintain and control all hotel linen including uniforms for a smooth operation, and ensure guest laundry service delivered as per standard.
KEY ROLES & RESPONSIBILITIES
Fully aware of Sofitel standard.
Fully understands the difference of guest levels (VIP)
Fully understands the difference of room categories.
Adhere to the core values and the Brand dimension of Sofitel Dubai the Obelisk
Attends daily briefings and notes all information about the Residents and functions in the hotel.
Checks and examines laundered, dry cleaned items to ensure cleanliness and to place the same on shelves
Collects soiled linen and garbage from pantries uses shaft
Segregates linen per category
Follow linen discarded procedure
Follow contaminated stains linen procedure
Receives and controls linen and guest laundry
Delivers clean linen to floors
Delivers guest laundry as per hotel procedure
Distributes linen and keeps records
Counts linen and check discrepancies
Issues uniform to employees when requested
Prepares linen day to day operation
Assists with inventory
Sends torn linen to tailor and informs laundry supervisor
Does special assigned work given by linen supervisor
Able to work with laundry machine according training received
Irons guest laundry with care and as per procedure
Maintains linen pantries clean.
Participates with continuous training
Keeps track of all DND rooms and keeps team leader or HK co-ordinator informed for further follow up.
Reports any lost found to the laundry supervisor and HK coordinator immediately and deposits the same within half an hour in the HK office.
Respects guest privacy and does not discuss any private information with other colleagues.
Reports any suspicious activity on the floors to Laundry Supervisor or Security
Occupational Health and Safety Responsibilities
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements.
Good English language verbal communication skills
Ability to work cohesively with co-workers and managers as part of a team
Ability to be attentive to guest needs, remaining calm and courteous at all times
Ability to promote positive relations with hotel residents and patrons
Ability to exercise good judgment with difficult guests
Understanding and ability to work in a multi-cultural environment
Secondary/High School education
Minimum one-years' experience in hospitality industry with a fair amount of Housekeeping knowledge.