Duty Manager (Arabic Speaker)

DubaiFull Time01/15/2021


To supervise all Front Office colleagues on shift as well as support the Team leader in ensuring a smooth operation. Ensures high level of guest satisfaction as well as for the financial results of the department with a focus on controlling the expenses and ensuring maximum room revenues are achieved.


  • Comprehensive knowledge of the Hotel and Residences, including all departments, services and outlets
  • Handle guest complaints effectively
  • Manage the CID team, ensuring that the CID Report is completed correctly on a daily basis
  • Relieve the Night Manager and Assistant Night Manager during vacations
  • Conduct trainings on quality awareness for all colleagues
  • Maintain privacy of all guests
  • Conduct spot checks on profile quality in Opera and ensure colleagues are adhering to the established profile entry standards
  • Prepare the weekly roster as well as the monthly attendance sheets for the Front Office colleagues
  • Control lieu days and public holidays accumulation
  • Attend daily shift briefings and monthly communication meetings
  • Ensure probationary and yearly appraisals are conducted
  • Arranges and conducts bi-weekly feedback sessions
  • Control the overbooking situation of the day and handle the booking out of guests as needed
  • Assist the team leaders when necessary
  • Meets, welcomes and bids farewell to VIP and regular guests
  • Assist with escorting of VIP and regular guests
  • Full awareness of VIP arrivals and departures of the day
  • Ensures that VIP in-house guests are contacted at least once during their stay
  • Inspect the rooms of all VIP guests prior to their arrival at the hotel
  • Cover shifts on Lobby Duty in accordance with duty roster, these duties will include the welcoming and rooming of arriving VIP and suite guests
  • Demonstrate full awareness of the departmental budget and work towards achieving it by minimizing expenses and maximizing revenues
  • Sign rebates and paid-outs for cashiers, confirming that sufficient back-up and justification has been provided
  • Perform any additional duties as requested by Senior Management
  • To be fully trained as First Aider for emergency situations
  • Full awareness about Fire, Health & Safety of Palazzo Versace
  • Provides support to all operational areas such as Housekeeping, Food & Beverage, Conference & Banqueting, etc. as required in order to ensure smooth operation throughout the hotel
  • Has a comprehensive knowledge of the Hotel including the geographical layout, operating hours of outlets / services and standard operating procedures
  • Check the room allocation for the next day arrivals
  • Ensures the lobby desks are free of clutter and are well stocked
  • Must adhere to the Palazzo Versace established policies and procedures
  • Conduct spot checks on input standards in Opera on regular basis


  • Front Office Operation certificate holder / Bachelor or Master Degree in a given field
  • Bachelor or Master Degree from hotel school
  • Leadership experience of minimum three years in Front Office Department in a 5 star hotel with a minimum of 200 rooms
  • Strong team leading & Guest Relation Management skills
  • Experience in multi-cultural environment.
  • Duty Manager Experience or Club Lounge Manager

This job was originally posted as www.catererglobal.com/job/91616601

People were also interested in:

Matching jobs by mail

We may also send you emails about similar services and market research. You can unsubscribe these at any time.

Our terms of use and privacy policy apply.