Duty Manager (Arabic Speaker)

DubaiFull Time01/15/2021

PURPOSE

To supervise all Front Office colleagues on shift as well as support the Team leader in ensuring a smooth operation. Ensures high level of guest satisfaction as well as for the financial results of the department with a focus on controlling the expenses and ensuring maximum room revenues are achieved.


DUTIES/ RESPONSIBILITIES

  • Comprehensive knowledge of the Hotel and Residences, including all departments, services and outlets
  • Handle guest complaints effectively
  • Manage the CID team, ensuring that the CID Report is completed correctly on a daily basis
  • Relieve the Night Manager and Assistant Night Manager during vacations
  • Conduct trainings on quality awareness for all colleagues
  • Maintain privacy of all guests
  • Conduct spot checks on profile quality in Opera and ensure colleagues are adhering to the established profile entry standards
  • Prepare the weekly roster as well as the monthly attendance sheets for the Front Office colleagues
  • Control lieu days and public holidays accumulation
  • Attend daily shift briefings and monthly communication meetings
  • Ensure probationary and yearly appraisals are conducted
  • Arranges and conducts bi-weekly feedback sessions
  • Control the overbooking situation of the day and handle the booking out of guests as needed
  • Assist the team leaders when necessary
  • Meets, welcomes and bids farewell to VIP and regular guests
  • Assist with escorting of VIP and regular guests
  • Full awareness of VIP arrivals and departures of the day
  • Ensures that VIP in-house guests are contacted at least once during their stay
  • Inspect the rooms of all VIP guests prior to their arrival at the hotel
  • Cover shifts on Lobby Duty in accordance with duty roster, these duties will include the welcoming and rooming of arriving VIP and suite guests
  • Demonstrate full awareness of the departmental budget and work towards achieving it by minimizing expenses and maximizing revenues
  • Sign rebates and paid-outs for cashiers, confirming that sufficient back-up and justification has been provided
  • Perform any additional duties as requested by Senior Management
  • To be fully trained as First Aider for emergency situations
  • Full awareness about Fire, Health & Safety of Palazzo Versace
  • Provides support to all operational areas such as Housekeeping, Food & Beverage, Conference & Banqueting, etc. as required in order to ensure smooth operation throughout the hotel
  • Has a comprehensive knowledge of the Hotel including the geographical layout, operating hours of outlets / services and standard operating procedures
  • Check the room allocation for the next day arrivals
  • Ensures the lobby desks are free of clutter and are well stocked
  • Must adhere to the Palazzo Versace established policies and procedures
  • Conduct spot checks on input standards in Opera on regular basis


QUALIFICATIONS

  • Front Office Operation certificate holder / Bachelor or Master Degree in a given field
  • Bachelor or Master Degree from hotel school
  • Leadership experience of minimum three years in Front Office Department in a 5 star hotel with a minimum of 200 rooms
  • Strong team leading & Guest Relation Management skills
  • Experience in multi-cultural environment.
  • Duty Manager Experience or Club Lounge Manager




This job was originally posted as www.catererglobal.com/job/91616601

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