PURPOSE

The Assistant Restaurant Manager contributes to the operational and financial aspects of the restaurant operation. He/she offers support to the Restaurant Manager in overseeing the overall organization, insuring the implementation and consistency of the company standards.

DUTIES/ RESPONSIBILITIES

• Ensure that the team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest
• Ensure that tables are arranged and set up accordingly
• Ensure that service stations are correctly arranged and set-up
• Ensure that all staff are familiar with correct billing procedures
• Maintain all equipment in good condition and ensure staff are trained to handle all of it.
• Arrange daily meetings for staff/attend daily meetings
• Ensure up-to-date training materials are circulated to relevant staff
• Ensure small groups of VIP guests are catered for according to Palazzo Versace standards
• Ensure correct quality and presentation of all dishes and drinks is being communicated to staff
• Conduct and attend all meetings in absence of managers
• Ensuring that outlet operates efficiently and profitably while maintaining standards in terms of food, service, health & safety and reputation
• Communicate outlet performance to Manager and senior management
• Creating and executing plans for department sales, profit and staff development
• Ensure all staff seek to reduce loss and maximize profitability wherever possible

• Ensure that the restaurant area is adequately staffed during his/her shift and to notify his/her superior of any shortages in line with budgeted targets
• Identify and carry out any specific training and development needs among the team
• Ensure the performance of staff is accurately managed, assessed and acted upon
• Ensure guests preferences are remembered by staff and delivered on
• Ensure all relevant supervisors are trained to take reservations
• Ensure greeting, seating and taking orders by staff are all done to Palazzo Versace standards
• Be aware of outlet up-selling strategy and communicate to all relevant staff
• Ensure food and beverages are presented to guests according to Palazzo Versace standards
• Ensure guests’ satisfaction is met by every member of staff
• Ensure staff know how to handle special requests and VIPs