Rosewood Hotels & Resorts®, one of the world's most respected ultra-luxury hotel groups, opened Rosewood London in October 2013. The much anticipated opening comes after the transformation of a 1914 Edwardian, Grade II-listed building on High Holborn into a world-class property that blends English heritage with contemporary sophistication.
Rosewood London, housed in the original headquarters of the Pearl Assurance Company, offers some of London's finest accommodations with the feel of a stylish London residence. The 262 guest rooms and 44 suites include The Manor House Wing which consists of six bedrooms and 6,318 square feet of living space.
Accessed by private lift or from its own street entrance, this is the only hotel suite in London to have its own postcode. The newly created Garden House Suite features a garden terrace overlooking the London skyline while the luxurious Chancery House Suite is elegantly arranged over two floors.
We are devoted to creating ultra-luxury unlike any other in the world and believe that true world-class status is only achieved when a hotel combines the traditions of its host community with a luxury product, incredible attention to detail and exceptional service.
We are recruiting for an Assistant Chief Concierge to join the team at Rosewood London.
As Assistant Chief Concierge, you will assist the Chief Concierge in managing the operations of the Concierge, Luggage Porters, Door Persons and Drivers. You will ensure that all guests are assisted efficiently, courteously and professionally in all Concierge related functions. You will be responsible for obtaining updated tour information regarding places of interests such as restaurants, bars, museums and other tourist attractions. You will liaise with the other departments in Front of House concerning all arrivals and departures of VIPs Return, and Extended Stay guests. You will ensure that packages, messages, and mail are processed in an accurate and timely manner by your team. You will support the Chief Concierge to establish and maintain marketing objectives, operating criteria, programming, VIP guests, associate relations and training.
This person must demonstrate the highest level of hospitality and professionalism in order to motivate their team to achieve the highest standards possible. You must act as an ambassador for the hotel, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance. You will have immaculate personal presentation and be passionate about developing their team. In addition you will be able to maintain excellent working relationships in all hotel areas and with external customers and suppliers.
You will have the ability to live and breathe our culture of being intuitive, engaging and refined. This is how you can make a difference in the experience of our associates, our guests and in our community.
This role will require an exceptional level of attention to detail and a good level of English. You will also assist with guest transportation and Valet Parking; therefore a full clean driving license would be desirable. Having experience of working in a 5-star hotel is beneficial and previous experience in a customer facing role is also important.
Being part of the Rosewood London team means that training and development opportunities are available and with the hotel being a key part of Rosewood’s global expansion plans, this role could be a stepping stone to exciting international career opportunities.
At Rosewood London, we want our associates to be happy at work and at home so we have created an extensive list of benefits for you to explore.
Just a few of which are listed below:
- Complimentary room nights worldwide
- Property Food & Beverage and Spa discounts
- 28 days paid holiday including bank and public holidays
- Company pension scheme and life assurance
- Recognition and reward programmes
- Talent development opportunities
- Earn cash back when you shop online through ‘MyRosewood London’
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.